Privacy Policy

1. Information We Collect

Personal Information

We collect information that you voluntarily provide to us when you:

• Request an estimate or consultation
• Fill out a contact form
• Call or email us
• Schedule a service appointment
• Subscribe to our newsletter or updates

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Property address (for service location)
• Payment information (processed securely)
• Service history and preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of visits

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Schedule appointments, provide estimates, complete electrical work, and process payments
• Communication: Respond to inquiries, send appointment reminders, and provide service updates
• Business Operations: Maintain records, analyze service trends, and improve our operations
• Marketing: Send promotional materials, special offers, and newsletters (with your consent)
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Safety and Security: Protect against fraud, unauthorized access, and other security issues
• Website Improvement: Analyze website usage to enhance user experience

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

• Payment processors for secure transaction handling
• Email service providers for communications
• Website hosting and maintenance providers
• Software providers for scheduling and customer management

Legal Requirements

• Law enforcement or government agencies when required by law
• Legal proceedings or court orders
• Protection of our rights, property, or safety

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your visits across websites for targeted advertising

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5. Third-Party Services

Our website may contain links to third-party websites and services, including:

• Google Maps: For location services and directions
• Google reCAPTCHA: For spam protection on forms
• Social Media: Links to our Facebook, Twitter, and TikTok pages
• Payment Processors: Secure payment gateways

These third parties have their own privacy policies. We are not responsible for their practices.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations (tax records, warranties, etc.)
• Resolve disputes and enforce agreements
• Maintain service history for your benefit

Typically, we retain customer information for:

• Active Customers: Duration of service relationship
• Inactive Customers: 7 years for legal and tax purposes
• Marketing Data: Until you unsubscribe or request deletion

8. Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Correction

• Request access to your personal information
• Request correction of inaccurate information
• Update your contact preferences

Deletion and Restriction

• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing activities

Marketing Opt-Out

• Unsubscribe from marketing emails (link in every email)
• Request removal from phone/SMS marketing lists
• Opt out of targeted advertising

Data Portability

• Request a copy of your data in a portable format

To exercise these rights, contact us at privacy@gaelectric.com or call (301) 555-1234.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price

Note: We do not sell personal information to third parties.

11. International Users

Our services are based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes (if you've provided your email)

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

14. Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms.